Reference

The Terms That Cover Your Account

An acb999 account rests on a written set of terms, and this page is where you read them before any money moves.

Region-based eligibilityWallet termsDispute pathPolicy updates
acb999 The Terms That Cover Your Account
REACHING THE DESK

Where to Send a Terms Question

If a clause on this page does not match what you expected, message us before you deposit again. Send the section name and the bKash, Nagad or Rocket number registered on your profile so the agent can pull your account without a long back and forth. Policy replies come back in English and each one is logged, which matters if a disagreement ever turns into a formal complaint. Screenshots help too, since a date and time on the image settles most of these questions in one round.

Team online

Terms and Account Desk

Write here for questions about eligibility, closures or a clause you want explained. Include your account number and the exact wording you are asking about, so the reply addresses your case rather than a general summary.

Wallet Verification

Send the bKash, Nagad or Rocket transaction reference when a payment needs checking. A clear screenshot showing date, amount and reference lets us match the transfer to your account wallet without asking you twice.

Easy Support Center

Open this from your phone for a quicker reply on a policy question. It keeps your earlier tickets in one thread, so the agent can see what was already answered before picking up the new message.

RECORDS AND COOKIES

How We Handle Your Records

Your account records exist for two reasons: running the wallet, and proving later that a transaction happened the way we both say it did. We keep identity checks, session logs and payment references for the stretch our accounting and compliance duties require, then remove them. Cookie data is narrow, used to keep you signed in and to remember your language and region settings, and nothing stored there decides what you can deposit. Ask for a copy of what we hold, a correction, or a closure, and we answer in writing.

Records We Hold

Your verified name, contact details, wallet references and a log of lobby sessions. We collect these to run the account, meet accounting rules and settle a dispute if you raise one.

Cookie Use

Small files keep you signed in, remember your language choice and confirm the region you opened from. Clearing them signs you out and resets those preferences. It does not change your eligibility.

Account Security

A one-time code goes to your registered number at each login, so a stolen password alone cannot open the wallet. Change that number only through a verified request made from the same device.

Retention and Requests

Records tied to payments stay for the period local rules require, then get deleted. Ask for a copy, a correction or a closure in writing and we confirm the outcome in that same thread.

Terms Questions We Get Asked

These are the questions that reach our desk about the terms themselves, not about games or payments. Each answer points back to one of the sections above. If yours is not here, the account desk takes it directly, and we would rather answer a small question early than untangle a complaint later. What follows is our own wording, not legal advice, and it does not override the rules where you live.

Access depends on your local law and eligible regions, and we cannot decide that position for you. Read the terms, confirm where you stand, and ask the account desk if a clause is unclear before you deposit.

bKash, Nagad, Rocket, Upay and bank transfer are the rails named in our cashier sections. A rail only appears in your own account wallet when your verified region and profile both allow it.

Write from the email on file, or from the number linked to your account, and say what you want copied. We reply in the same thread once we confirm the request is yours.

We post the revised wording on this page and mark the date it takes effect. Using the lobby after that date means you accept it. If you disagree, ask for closure instead of carrying on.

Yes. Send a closure request through the account desk, clear any open verification step, and we return the remaining balance to the bKash, Nagad or Rocket number used to fund it.

No. Cookies keep you signed in and remember your language and region choice. Blocking them signs you out more often, but it does not change your eligibility or your wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.